Thomann söker Customer Service Representative till huvudkontoret i Treppendorf

Musikhaus Thomann is Europe's largest music retailer with around 1500 employees at its Treppendorf location. We continue to grow and are looking for you to join our customer service team full-time. As a Customer Service Representative (m/f/d), you will support our Swedish customers.


Your Tasks

  • Processing all international orders and enquiries by phone, e-mail and chat

  • Customer advice in cooperation with our product and service specialists

  • Advocating on behalf of our customers to represent their concerns and interests

  • Ensuring smooth handling of the services we provide

  • Working in close cooperation with our experts in services and workshops

  • Contributing to the continual optimisation of the services we provide


Your Profile

  • Fluent Swedish and English; an additional foreign language would be an advantage

  • Completed commercial or service-oriented vocational training or comparable practical work experience.

  • Excellent and customer-oriented communication skills, as well as a strong service orientation

  • Highly proactive, committed, goal-oriented and a team player

  • Internet affinity and good PC and MS Office skills


What we offer

  • Challenging and varied work for Europe’s largest music retailer

  • Modern, well-equipped workplace far away from city noise and traffic jams

  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme

  • Flexible working hours

  • Varied projects in an international environment

  • A professional team with flat hierarchies in a pleasant working atmosphere

  • Regular opportunities for professional development


Who we are

"Thomann är en enorm orkester fylld med otroligt begåvade musiker som tillsammans fortsätter att förbättra och utveckla sina färdigheter. " Hans Thomann, VD

Musikhaus Thomann is Europe's largest music retailer with around 1500 employees at its Treppendorf location. As a full-range retailer, the family-owned company sells musical instruments and accessories as well as lighting systems, stage and studio equipment. A shop area of over 5,500 square metres, an extensive webshop and a warehouse with over 100,000 items point out our position as market leader. Sales advisors - most of them musicians themselves - or native speakers from 18 nations in the company's own contact centre look after more than 13 million customers from all over the world and arrange the dispatch of up to 38,000 parcels daily.


Have we sparked your interest?

Then we look forward to receiving your application with your complete documents (cover letter, CV, references) and your salary expectations. Apply with minimum hassle at, or just send us your application by e-mail to


Should you have any enquiries, please direct them at:

Thomann GmbH – Human Resources

Stefanie Bischoff

Hans-Thomann-Straße 1

96138 Burgebrach

Telephone: +49 9546 9223-1188